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1. Eligibility

You must be legally eligible to enter into a binding contract under applicable Indian law to place an order on our website.

2. Products and Information

Fame Drugs offers Ayurvedic and herbal products, including Ayurvedic oils, Shilajit, Churan, Pak, Majoon, Arq, and other products listed on the website.

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other details are accurate. However, minor variations in packaging, appearance, or presentation may occur.

Customers should read the product description, label, directions, warnings, and other relevant information before purchasing or using a product.

3. Product Use and Health Disclaimer

Products sold on our website should be used only according to their labels and applicable directions. Product information is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Do not start, stop, or change a treatment based solely on website information. Consult a qualified healthcare professional when appropriate, particularly if you have a medical condition, take medication, are pregnant, or are considering a product for a child.

No product should be assumed to diagnose, treat, cure, or prevent a disease unless such use is lawfully authorized and expressly supported by the applicable product information.

4. Pricing and Payments

All prices and applicable charges will be displayed on the website at the time of purchase. Prices, offers, and product availability may change without prior notice, subject to applicable law.

Payments may be made through the payment methods available at checkout. Cash on Delivery, where offered, may depend on product eligibility, order value, delivery location, and other applicable conditions.

An order is subject to successful payment or confirmation of the selected payment method.

5. Order Acceptance and Cancellation

Placing an order constitutes a purchase request. We reserve the right to review and decline or cancel an order where reasonably necessary, including cases involving incorrect pricing, product unavailability, suspected fraud, payment issues, or delivery restrictions.

If payment has already been collected for an order that we cancel, the applicable refund will be processed through the relevant payment method, subject to the circumstances and applicable law.

Customers who wish to request a cancellation should contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.

6. Shipping and Delivery

We aim to dispatch orders within approximately 1–2 business days, subject to product availability and operational conditions. Delivery across India generally takes around 3–6 days, although actual delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances.

For more information, please refer to our Shipping Policy.

7. Replacement and Refunds

Customers must report a product defect, damage, incorrect item, or other eligible issue within three days of delivery.

Requests will be reviewed according to our Replacement & Refund Policy. Products may need to be returned in their original condition with the packaging and relevant order details, as applicable.

Nothing in this section limits any consumer rights that cannot legally be excluded.

8. Intellectual Property

Unless otherwise stated, the website's text, logos, images, graphics, product descriptions, and other materials are owned by Fame Drugs or used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially use these materials without prior permission, except where permitted by law.

9. Acceptable Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the website for unlawful activities.

10. Third-Party Services

Our website may use third-party payment gateways, courier services, or external websites. Their services may be subject to separate terms and privacy policies. We are not responsible for independent third-party content or services except to the extent required by applicable law.

11. Limitation of Liability

We take reasonable steps to maintain accurate information and reliable website operations. To the extent permitted by applicable law, Fame Drugs shall not be liable for indirect losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand our data collection and handling practices.

13. Changes to These Terms

We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with the revised date. Continued use of the website after an update is subject to applicable law.

14. Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute shall be handled by the competent courts or forums having jurisdiction under applicable law.

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